Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our complaints procedure
If you have a complaint, please contact us with the details at email@example.com or ring 0800 042 0700.
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within seven working days of us receiving the complaint, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally involve passing your complaint to our compliance department, who will review your matter file and speak to the member of staff who acted for you.
- We will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 28 days of sending you the acknowledgement letter.
If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ about your complaint.
Any complaint to the Legal Ombudsman must usually be made within six months from the date of receiving a written response from the firm.
If we have to change any of the timescales above, we will let you know and explain why.