Have you bought goods or services that you are not satisfied with? If so, it pays to understand your consumer rights.
Whether you have purchased goods or services in store, over the telephone or via the internet, as a consumer you have rights that protect you from the product or service not being satisfactory. This handy guide lets you know the key facts on how to help you resolve matters and the steps you can take before engaging a solicitor.
In ‘The quick guide to your consumer rights’ we’ll look at:
- On what grounds can you be dissatisfied with buying goods or services?
- What do you do if you think you have a dispute with a company?
- What if your claim is for more than £10,000?
- What can you do to ensure you get the right outcome?