Consumer rights

We are all consumers, from dealing with the simplest purchase of your weekly shopping, to the purchase of more expensive items such as cars or holidays.

Unfortunately you may be dissatisfied with your purchase, or with services that have been provided. In these circumstances you will need to take advice as to your rights, and available remedies.

Our areas of expertise in consumer disputes include:

• banking and consumer credit
• sale of goods
• supply of services
• timeshare and holiday clubs

The amount of legal protection for consumers has increased significantly, ranging from general rights under the Sale of Goods Act and the Consumer Credit Act, to legislation dealing with more specific industries such as timeshare industry, and very specific problem areas such as distance and doorstep selling.